Shipping & Returns
Free Shipping on all Hookahs and orders over $90 within Australia. The shipping fee will be charged for customers from New Zealand and the United States.
All orders are shipped via Sendle or Australia Post or Courier Please
We provide shipping to regional and remote area (Northern Territory & Western Australia) free of charge. However, we encourage customers to avoid using PO Box and Parcel Locker address as Australia Post is the only provider that allows PO Box and Parcel Lockers. As a result, using Australia Post for PO Box and Parcel Lockers can cause delays in orders being received.
Please note we are an online business we ship from a local warehouse and do not have any stores in Australia. To arrange an appointment to pick up your items, please contact via [email protected]
Within Metro postcodes, standard delivery times is 2-7 business days, Regional postcodes 5 – 10 business days. Local pick-up is available by appointment.
Express shipping is only available for Metro postcodes (excludes premium range Shisha and Khalil Mamoon due to weight and size) and under 5Kg, please allow 1-2 business days. Should your order be delayed, Sydney Shisha is not responsible for postage delays once the order has been dispatched to the postal organisation for transport as this is beyond our control. Transit times are strictly estimates, therefore, we cannot guarantee your item will arrive within a specified timeframe.
Estimate Delivery time
All orders are shipped via Australia Post or Courier Please at the following rates:
|Australia (over $90)||Free|
|Australia (under $90)||$7.95|
|Australia (Metro Area)||2 – 4 Business days|
|Australia (Regional Area)||5 – 10 Business days|
|Express Delivery||2 – 3 Business Days||$20|
|New Zealand||3 – 8 business days||$12|
|Rest of World||5 – 12 business days||$12|
EXCHANGE, REFUNDS, DAMAGED ITEMS.
Exchanges and returns are available up to 90 days of receiving your item. Items eligible for exchange and returns must be unused, undamaged and in its original packaging. Customers will be liable for the return shipping fee for exchanges and refunds.
Broken items and replacements: Due to some of the products we sell at are made out of fragile material, we acknowledge potential damage could occur during transit. As such, if you receive your order damaged, contact must be made within 48 hours of receiving your item in order to receive a replacement or refund. The item must not be used and be returned with original packaging